We want you to feel safe topping up. This policy explains when you can get your money back. It forms part of our Terms of Service.
If you top up and change your mind, you can request a refund of unused credit within 14 days of the purchase. We refund the unused portion to the original payment method. Credit that has already been consumed by API calls is not refundable.
If a request fails because of an error on our side — gateway error, backend timeout, model unavailable — it is not charged. If a failed request was charged in error, contact us and we will reverse it.
If we discontinue the Service, or remove a model you have prepaid to use, any remaining unused balance is refundable in full regardless of the 14-day window.
| Situation | Refundable? |
|---|---|
| Unused credit, requested within 14 days | Yes |
| Unused credit, requested after 14 days | No — but it never expires and stays on your account |
| Tokens already consumed | No |
| Account terminated for violating the Terms (abuse, fraud, illegal content) | No |
| Free promotional credit | No cash value, not refundable |
Email [email protected] from the address on your account, with your account email and the approximate date and amount of the top-up. We acknowledge within 2 business days and process approved refunds within 5–10 business days. The refund is issued by our payment provider to the original card; timing on your statement depends on your bank.
Please contact us before opening a chargeback. We can almost always resolve the issue faster than a bank dispute. Accounts with an open chargeback may be suspended until it is resolved.
Nothing in this policy limits any right you have under mandatory consumer protection law in your country of residence.